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Hi

 

We appear to be having a problem with out Cart Abandonment flow. I think there is something wrong with the add to cart button signals.

 

I have created three segments over 30 days;

 

  1. Checkout started and not placed order in 30 days: 3359 profiles
  2. Added to Cart and not placed order in 30 days: 687 profiles
  3. Viewed Product and not placed order in 30 days: 27800 profiles

I would have expected Added to Cart to have been higher than Checkout Abandon.

 

( we are on shopify )

 

Thanks for reading this..

 

Sean

 

Hi @SeanMcC 

 

Thank you for posting in the Community!

 

I would recommend you to troubleshoot your tracking with this article to ensure that the script has been installed correctly with the theme you are using in Shopify: https://help.klaviyo.com/hc/en-us/articles/6985692431259

 

I hope this helps!

 


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