Can Klaviyo scrape for keywords in Customer's Message Cards on Shopify

Hi @Francisco Johannes Yung and welcome to the Community!

This is a cool idea! It’s potentially possible, but in order to do it, you would likely have to create a custom Placed Order metric that includes an additional string property containing the message. Then, you could use a flow that’s triggered by the Placed Order event, and a trigger filter to find messages that contain “birthday”. Here’s the format for the suggested Placed Order metric:

• Placed Order

If you check under the “properties” header in that Placed Order metric, you’ll see the following fields, like Brands, Categories, ProductNames:

"properties": {
                "OrderId": "1234567890",
                "Categories": ["Fiction", "Classics", "Children"],
                "ItemNames": ["Winnie the Pooh", "A Tale of Two Cities"],
                "Brands": ["Kids Books", "Harcourt Classics"],
                "DiscountCode": "Free Shipping",
                "DiscountValue": 5,
                "Items": [{
                        "ProductID": "1111",
                        "SKU": "WINNIEPOOH",
                        "ProductName": "Winnie the Pooh",
                        "Quantity": 1,
                        "ItemPrice": 9.99,
                        "RowTotal": 9.99,
                        "ProductURL": "http://www.example.com/path/to/product",
                        "ImageURL": "http://www.example.com/path/to/product/image.png",
                        "Categories": ["Fiction", "Children"],
                        "Brand": "Kids Books"
                    },

If you include an additional field that passes in the message from the order (“Message”: “Happy Birthday”), you could be able to then filter a flow by this property:

1. Create flow from scratch
2. Trigger with custom Placed Order metric:

   

3. Add a Trigger Filter that specifies the new property and includes the “contains” birthday logic (replace “Dimension” with Message property name):

   

4. Finally, pull in an “Update Profile Property” block to add the Birthday date to the flow recipient’s profiles (make sure to check the “Use current date...” box):
    

   

   

Now, the date will be added to the profile under a new “Birthday” profile, which you can use later to set reminder flows. I understand that this task may involve some extensive development, so you can always reach out to one of our Official Klaviyo Partners for further help.

Thanks for using the Community!

- Brian

Hey Brian, 

Not too sure if this is what you were talking about in the first step (what I asked about in the last reply.) However, I’ve found something on my user’s Placed Order Activity Details. In this screenshot, I can find the order note (labelled “note”)  in the Activity Details, under the “extra” section. 

Seeing as this data is already in Klaviyo’s system, do I still need to do the first step you mentioned above? Oddly, I’m not able to find this property anywhere else and am not able to use it in flows as yet.

Is there any way that I can make that user property/info usable, so I can filter through it for the specific keywords?

Hey @alex.hong 

Thanks for answering my question! Noted on that :( 

Could you provide more instruction on creating a custom Placed Order metric? I know how to use a flow to tag customers, but am unsure how to create this custom metric.

This is the section I’m not clear about: @Brian Turcotte 

you would likely have to create a custom Placed Order metric that includes an additional string property containing the message. Then, you could use a flow that’s triggered by the Placed Order event, and a trigger filter to find messages that contain “birthday”. Here’s the format for the suggested Placed Order metric:

• Placed Order

If you check under the “properties” header in that Placed Order metric, you’ll see the following fields, like Brands, Categories, ProductNames:

"properties": {
                "OrderId": "1234567890",
                "Categories": ["Fiction", "Classics", "Children"],
                "ItemNames": ["Winnie the Pooh", "A Tale of Two Cities"],
                "Brands": ["Kids Books", "Harcourt Classics"],
                "DiscountCode": "Free Shipping",
                "DiscountValue": 5,
                "Items": [{
                        "ProductID": "1111",
                        "SKU": "WINNIEPOOH",
                        "ProductName": "Winnie the Pooh",
                        "Quantity": 1,
                        "ItemPrice": 9.99,
                        "RowTotal": 9.99,
                        "ProductURL": "http://www.example.com/path/to/product",
                        "ImageURL": "http://www.example.com/path/to/product/image.png",
                        "Categories": ["Fiction", "Children"],
                        "Brand": "Kids Books"
                    },

 

If you include an additional field that passes in the message from the order (“Message”: “Happy Birthday”), you could be able to then filter a flow by this property: