+5Hi i’m trying to create an abandoned checkout/cart flow that splits based on they type of product put in their basket. eg if they put dog food in their cart at checkout and abandoned they’d go a different path.
for post purchase i’ve used the product Tags to do this, but I can’t seem to see the tags option in the checkout options.
Is this possible?
Best answer by Bobby
Hi
Great question! Happy to try and help out here.
If referring to the Shopify Checkout Started event, there typically exists a tags event property that will appear in the filter dropdown when setting up a trigger split. However, these are typically order-level tags (example below) and not product-level, which it sounds like you’re looking for:
In the use case that you described, the typical approach I see is to reference a category/collection property (e.g. “dog food”) when segmenting (example below):
Similar would apply to the custom Added to Cart event, if you’re tracking that as well. As long as there is an event property for category/collection, you’ll be able to filter off of that.
Would the above solve for your use case? Or, is the data you’re looking for only available as a product tag in the catalog, and not available at the collection-level?
Cheers,
Bobby
+22Hi
Great question! Happy to try and help out here.
If referring to the Shopify Checkout Started event, there typically exists a tags event property that will appear in the filter dropdown when setting up a trigger split. However, these are typically order-level tags (example below) and not product-level, which it sounds like you’re looking for:
In the use case that you described, the typical approach I see is to reference a category/collection property (e.g. “dog food”) when segmenting (example below):
Similar would apply to the custom Added to Cart event, if you’re tracking that as well. As long as there is an event property for category/collection, you’ll be able to filter off of that.
Would the above solve for your use case? Or, is the data you’re looking for only available as a product tag in the catalog, and not available at the collection-level?
Cheers,
Bobby
+5Hello,
I’m planning to create an abandoned cart flow and I wanted to filter the customers based on their location and also product type, for example, some products don't ship to certain locations outside of a radius? If it’s possible, can you guide me on how to create that flow? Thank you!
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