+3
Hi i’m trying to create an abandoned checkout/cart flow that splits based on they type of product put in their basket. eg if they put dog food in their cart at checkout and abandoned they’d go a different path.
for post purchase i’ve used the product Tags to do this, but I can’t seem to see the tags option in the checkout options.
Is this possible?
Best answer by Bobby
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+15
Hi
Great question! Happy to try and help out here.
If referring to the Shopify Checkout Started event, there typically exists a tags event property that will appear in the filter dropdown when setting up a trigger split. However, these are typically order-level tags (example below) and not product-level, which it sounds like you’re looking for:
In the use case that you described, the typical approach I see is to reference a category/collection property (e.g. “dog food”) when segmenting (example below):
Similar would apply to the custom Added to Cart event, if you’re tracking that as well. As long as there is an event property for category/collection, you’ll be able to filter off of that.
Would the above solve for your use case? Or, is the data you’re looking for only available as a product tag in the catalog, and not available at the collection-level?
Cheers,
Bobby
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fantastic thank you
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