Cart Abandonment Flow

Hi @acjounet,

Thanks for your question! I’m not 100% sure what pre-set flow you are looking at, but if it is the standard abandoned cart reminder, the filter I see is: 

• Placed Order zero times since starting this flow

This filter will make sure that anyone who completed a checkout does NOT get the email(s).

Also, I tend to agree, it probably should be named Checkout Abandonment, since someone can abanon a cart without starting the checkout process. I’m guessing the name was set in place a long time ago, perhaps before checkout abandonment was differentiated from cart abandonment.

I do not have an integration gration with Shopify, so I’m not the best source, but our integration does have “Added To Cart” as a metric, so I believe Shopify should have this capability. We use that to trigger an Abandoned Add To Cart flow.

Hope this helps!