Hi @FB3,

Thanks for sharing this with our community.

That is correct! You would have to set the category as an active one since we don't sync disabled categories.

In terms of the other disabled categories that synced over, were those active at one point? If so, they would have synced over at the point while they were active before they became disabled. I would also double-check the “status” of disabled items in the Klaviyo catalog under “Status in Klaviyo” (2nd column), make sure that the items you’ve disabled in Magento are “Unpublished” in Klaviyo otherwise they could appear in a product feed (unless you are manually curating the feed, using the “Select from Catalog” option). If you are using M2, check out the thread below on installing webhooks to automate removal of “dead” products:

 I hope that’s helpful.

Hi @FB3,

Thanks for reaching out! You’re correct that Klaviyo does not sync disabled categories, so you’ll need to enable the ‘stock drop’ category for it to be recognized in the product feed.

Regarding the other disabled categories appearing, those likely synced when they were active. I suggest checking the “Status in Klaviyo” for your disabled items to ensure they are marked as “Unpublished.” This will help prevent them from appearing in your product feed unless you’re manually selecting items.

If you’re using Magento 2, it might also be worth looking into installing webhooks to automate the removal of inactive products from your feed.

By the way, if you’re considering enhancing your store’s design for the campaign, check out Emmo’s Magento 2 themes here—they have some great options!

I hope this helps you get your campaign up and running!