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Changing reply to email addresses

  • 7 March 2023
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Our customers are replying to our email and it is going to a completely unrelated email address, one that is unused. How can we amend this? The email in question has the correct ‘reply to’ email. 

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Best answer by Kylie W 7 March 2023, 05:05

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Hi @David108 

Thank you for your question!

When you are creating an email campaign in Klaviyo, on the Content step (#2) does it have the correct email address here as the sender address and is the tick box below it ticked? (if so, this would indicate this as the reply-to email address)

 

If this is all correct, I would suggest looking at your email auto-forwarding rules in case there is one in play.

I hope this helps and please let me know if I am able to assist further 😊

Kylie

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