My abandoned checkout flow is sending to people who have checked out. How do I fix this?
My company uses a custom WordPress website and Guesty to track our customers and interact with Klaviyo. We recently revamped our metrics; the revenue was not collecting for many of them, but that issue is now fixed. With that, we have had to update our flows, but there’s something we’re still missing.
NOTE: After reviewing further, it looks like our flow filters have not been working. Any idea why?
Here are the API metrics we have now:
Here is how the checkout abandonment flow is set up:
Here is an example of a guest experience where the flow started when it should NOT have:
Any clue how to fix this? What are we missing?
Best answer by Bobi N.
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