Conditional Splits based on whether an Order has shipped?

Question

Hi!I have a flow built for our business - customers enter the flow when placing an order for a specific product SKU. After ordering and entering the flow, they receive a submission form for more details in the first flow email, and upon the approval of said form, we then ship their package.In a perfect world, the conditional split I’m trying to create would check whether or not the aforementioned order has shipped and send them to the “yes” side of the flow - however, I’m having some trouble determining what the best course of action would be/what conditions I should set in my conditional splits to achieve this behavior.Any insight someone may be able to offer for my situation would be incredibly helpful!

Brian Turcotte · Accepted Answer

Hi @SWEETSCS!This will depend on what occurs in your system when the order is shipped. Conditional splits can be triggered by the following things:What someone has done (or not done)Aka, metrics or events that have occurred for the profileProperties about someoneIf someone is in or not in a listRandom sampleFor your case, it would likely be the first option, but I would need to know a little more about your integration, like which e-commerce platform you’re using, and how your system tracks when something has been shipped.If there is not a Klaviyo event associated with the shipment of a package, you would have to create a custom one using the following guides:https://developers.klaviyo.com/en/docs/custom_event_trackingI hope this helps get you started!- Brian

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