Hello Klaviyo Support,
We are looking at attributed flow revenue for Placed Order metric on metrics page and Dashboard summary. The two do not match for the same timeframe. Do you know why the dashboard numbers are lower?
Thanks,
Shikha
Page 1 / 1
Hey
Welcome to the community
I had noticed this a while back and had contacted klaviyo’s chat support to determine what was causing this and they said that the Metric page shows timezone based on Browser Timezone, whereas the Dashboard Overview is in Account Timezone (Us/Eastern), so there may be a possible mismatch of information, depending on when we are determining the event time/dates
Metrics page - browser timezone
Dashboard - account timezone
I hope this helps
Cheers
Arpit
Thank you for you response! But that does not seem to be the case. Everything is in EST on this account. There must be some filtering or rules applied to dashboard.
Hey
Okay, I would now suggest you connect with klaviyo support so that they can deep dive into this issue.
Best Regards,
Arpit
Reply
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.