Creating a Post-Purchase flow that doesn't clash with existing Welcome Flow

Hi @mayavalentin,

What is the trigger for your welcome flow when they subscribe at checkout? If it is the same as the Post-Purchase flow, then yes, customers would move through both flows. You can add a profile filter to the post-purchase flow to exclude customers who already received the welcome flow: What someone has done or not done - received email - (welcome flow) - zero times - (in the last) - (amount of time). See screen shot below.

If the trigger is the same, customers who receive the welcome flow won’t go through the post-purchase flow until they purchase a second time, this may not be what you are wanting. There also may be other ways to exclude them that I’m not thinking of.

I don’t have an answer to your second question, but I’m sure somone else does! Best of luck!

Hey @mayavalentin , yes @Spark Bridge Digital LLC has a simple answer, that’s what we usually do - apply Placed Order Zero Times Over All Time in the welcome flow so that once an order is placed, the welcome flow stops. 

For reviews, it depends on what app you’re using for reviews. Klaviyo has their native reviews feature, but there are also other apps like Yotpo, etc. If you’re using a 3rd party app for reviews, you’ll likely have to look at their documentation on how to integrate with Klaviyo.