We have an custom input field for a custom engraving for two of our products where the users can enter an engraving they want to have on their product. I added this field by myself and it is shown at the checkout and in my shopify “orders-tab” etc. but not in an “abandoned cart-email”.
The email is sent automatically with a Klaviyo flow and features the products in an abandoned cart. The problem is that the custom engraving, i mentioned earlier, isn’t shown on the emails. It also seems like this custom property isn’t even passed to the event properties, since i can’t find it there too.
So my question is: How can i get the “abandonned cart email” sent by a klaviyo flow to show my custom properties too?
Many thanks upfront!!
Best answer by KatherineB
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