We are using a custom property to put a profile into a segment which is then the trigger for a flow where customers get an email to welcome them to our private buyers program. However I am having an issue where profiles keep getting kicked out of the segment.

Full story is the submit a form to be accepted into a private buyers program (PBP), at that point they are allocated a custom property ‘PBP Status’ equals ‘Pending’. If they fill particular requirements they will have that property updated to ‘Accepted’ so ‘PBP Status’ equal Accepted.

Once accepted they then fall into a segment ‘PBP Members’

However, we are having issues where people keep ‘falling out’ of the segment and their PBP status is being set back to pending (the only place this should be set is when they fill out the original subscription form).

Can someone help me figure out how to stop this happening?