Hi @PieceCraftLove,

Thanks for sharing to the Community.

We wouldn’t know why someone would not be receiving an email unless they’ve been skipped, failed a condition/filter, or opted out of receiving emails. Flows cannot be sent manually, unlike Campaigns. The Flow emails are triggered based on when someone joins a list, is added to a segment, or takes any other action — such as making a purchase or abandoning a cart. 
 
Depending on the trigger of the Flow, you will have to pass that test data from that specific email address. There isn't a way to manually to push a profile to re-enter a flow as this process is automated by the triggering action and is meant to occur in real-time. 
 
In instances like these, there are several ways to resend emails in Klaviyo as mentioned in our Help Center article here through alternative approaches. 
 
For an individual person, you can first navigate to their Klaviyo profile. Next, navigate to their Messages inbox and find the email you wish to resend within either the Sent or Skipped tab > click Resend. Alternatively, if the email does not appear in their Sent or Skipped tab, you can also click Send Email if you have the flow messages saved as Email Templates in your account. 

Hope this helped,

Alex
 
 

The email doesn’t appear in their messages inbox, which is why I thought it was really weird. They didn’t do anything that I can see that would have changed their status in the flow either. This person has opened and read my other messages sent in the same time period. It’s just REALLY weird to me and makes me wonder what would cause them to be completely DROPPED after receiving the first two emails in the flow. And the frustrating part is that I CAN’T resend the email manually and why would I want to make it a template, and send out an email to one person when the flow is supposed to do this automatically for me? I mean, it’s only an accident that I even saw she didn’t get the message. Now, if MY account which was n the flow initially would also get the emails, then I could easily forward it to her but, again for some random reason, I was removed from that flow as well, but after the first email was sent.

I really don’t want to have to recreate the entire flow but I guess that’s what I’m going to have to do if I can figure out how to get it to trigger based on the segment, which I have done for multiple other flows. Oh, and why is it that I can CLONE a flow (yay!) but the triggers are limited based on what the original flow I’m cloning was set to? For example, the flow I want to clone was set to trigger based on purchasing a specific SKU and when I clone it, I can only choose options related to an action within Shopify, NOT based on being added to a segment (which I have done for other flows and I know I can do).

It’s all very strange. Thanks for your reply.