I’m learning about the Customer Winback Flow and wondering: do you prefer to set the flow to manual or live? Are there pros and cons to either? My default one is set to manual, but I haven’t worked on it (which means I’ve never sent one).
Though there are some times where “Manual” might be helpful outside of the building/testing/reviewing process. For example, for one specific client, we have a Flow that sends an email if Shipping is extremely delayed (a calculated time between Purchased and Fulfilled past their standard shipping/processing time) and we set that message on Manual. When the operation team has confirmed that Shipment will indeed be delayed due to unforeseen issues, they go through the Manual queue and manually send the emails to those who may have been impacted. Otherwise, they just cancel/clear the queue if Shipment is still within the range of accepted time according to their shipping policies.
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