Hi, we’ve recently been hearing from customers that they have been receiving Abandoned Checkout, Abandoned Cart, and Browse Abandoned emails all at once. We had setup flow filter rules to exclude customers from the cart flow if they had entered a checkout flow and to block customers from entering a browse flow if they had entered a checkout or cart flow. Something is not working though because when we look in customer profiles, we see customers receiving multiple emails.

In an attempt to fix the issue, we added the 4 hour wait right after each flow starts and then a conditional split to block users a second time. These conditional splits are setup to say for example in the cart flow that if a user has either triggered the checkout metric OR received the checkout email to kill their flow. Even with this setup I’m still seeing users receiving multiple emails. I’m not sure what’s going on