In my browse abandon flow, certain profiles when they view a product enter the browse abandon browse flow as they should but the data in Klaviyo doesn’t show information about the product they viewed. Something like this-
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/8dcc877a-7656-458d-a48d-fd37cc2b0705.png)
And this ends up in them recieving emails with like this-
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/11c0045e-c03b-425c-b340-93a3f9a57259.png)
This should have the image of the product, name and price.
Why does this happen and what can I do?
Best answer by Bobi N.
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