Definition of 'placed order' and 'fulfilled order' on Woocommerce

Question

Hey folks,

New to klaviyo and would love to get some help and insights here for woocommerce.

I would like to set up flows according to orders placed by our customers. I am not clear on the definition specifically for “Fulfilled Order”

According to this article: https://help.klaviyo.com/hc/en-us/articles/360030732832#:~:text=Ordered%20Product,one%20event%20for%20the%20pants. it is when the order is marked as “shipped”.

However, from my orders page i can only see these options:

Which incudes pending payment, on hold, completed, cancelled, refunded, failed and draft.

Am i missing something? Or a custom input of “Shipped” needs to be developed? How does klaviyo know my order has been shipped otherwise?

Same question for Placed Order - what is the equivalent status in Woocommerce? Is it “Processing”?

Many thanks, appreciate any help!

bluesnapper · Accepted Answer

Welcome to the community@SkinSeoulIt’s the WooC ‘completed’ status that is set when a product is shipped and that sends a fulfilled order event to Klaviyo.The placed order event is captured in Klaviyo when a successful order is placed in WooC.If you put through a test order/completed you can check that Klaviyo captures both events OK.Hope that helpsAndy

SkinSeoul · Answer

Thanks!That’s helpful to knowSo fulfilled order = ‘completed’placed order = whatever the status is when an order is added (in my case it is ‘processing’)

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