Hello!
We have the following issue:
There seams to be a time delay between the trigger of an event and the time of the send out. Between the two steps we have not added a time delay, yet we noticed that the delay is about 10 minutes. Our aim is to send the email straight after the user has made a specific action.
Could you please advice us on either how to resolve this or if this is the way the Klaviyo flows function.
Thank you in advance,
Konstantina
Hi
Thanks for sharing this question with the community.
Typically, a delay in event-based flow sending is a result of the time it takes the integration to sync that event to Klaviyo, rather than the time it takes the email to dispatch within the flow. I recommend checking out our documentation: How Often Integrations Sync to give you a better idea of sync times for various integrations.
Every now and again, flow sending can be slightly delayed if Klaviyo is experiencing high-sending volume during the time the email is set to dispatch. While there’s nothing Klaviyo can do to expedite an email send, I hope this information provides more clarity for you.
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