Don't receive emails

  • 30 March 2023
  • 1 reply

Badge +1



I have a number of e-mail flows (Abandonment cart, Welcome series, etc...) but the customer does not receive an e-mail for this, while the e-mail is live in my flow. How can I solve this?


Thanks in advance for your reply!


Best answer by stephen.trumble 30 March 2023, 22:38

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Userlevel 7
Badge +60

Hey @Rc001 

Thank you so much for reaching out, sorry to hear that your customers are not receiving your marketing.

There’s a lot that could cause a flow to not trigger/activate. I would recommend checking out our Troubleshooting a flow article which offers a guided form that walks you through troubleshooting some common causes. 

In my experience, some of the main reasons why flows aren’t triggering are:

I hope this helps!