+1
Hey!
I have a number of e-mail flows (Abandonment cart, Welcome series, etc...) but the customer does not receive an e-mail for this, while the e-mail is live in my flow. How can I solve this?
Thanks in advance for your reply!
Best answer by stephen.trumble
View original
+60
Hey
Thank you so much for reaching out, sorry to hear that your customers are not receiving your marketing.
There’s a lot that could cause a flow to not trigger/activate. I would recommend checking out our Troubleshooting a flow article which offers a guided form that walks you through troubleshooting some common causes.
In my experience, some of the main reasons why flows aren’t triggering are:
I hope this helps!
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