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Double trigger in welcome series

  • 24 October 2023
  • 3 replies
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Userlevel 1
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Hello klaviyo community!

I have a problem with my welcome email series. I have created a simple flow where users who leave their email sign up to my newsletter after a double opt-in. The problem is that after activating the trigger, two very similar versions of the email are sent (some changes in the format and some phrases that I have been modifying). I understand that it is sending the last version of the email I created and a previous version but I can't find the second version to cancel it. I only have one flow created and it only sends one email, does anyone know what this could be due to?

 

Thank you very much
Nachin.

 

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Best answer by Nachin 24 October 2023, 23:31

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Userlevel 6
Badge +24

Hi @Nachin, I’m sorry to hear you’re encountering this issue! That sounds so frustrating. 

 

@Taylor Tarpley @stephen.trumble - this seems like there’s a Klaviyo bug causing the error… Is this something either of you could help alert the product team to please?

 

Warmly,

Gabrielle 

 

Klaviyo Champion & Marketing Lead at ebusiness pros

Userlevel 1
Badge +1

Hello @ebusiness pros thank you so much for your response. We already found the solution, it was another different email coming from the validation page! 

 

Best,

Nachín

Userlevel 6
Badge +24

That’s great to hear @Nachin

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