Hi @Landie 

Welcome to the Klaviyo Community and thank you for your question!

Are you by any chance logged into Klaviyo with the same login (username and password) in another browser, even if on another machine (laptop)?
Klaviyo UI is not a fan of multiple log in’s with the same user when attempting to use it features. 

If you are not logged in on another machine/browser and no one else is using your user, I would suggest clearing your cache and giving that a go.

Hope this helps!

Kylie

Hi

Thank you very much for your reply. Unfortunately didn't work, I have honestly tried everything. Will keep looking for answers. Thank you anyway : )

Hey @Landie 

Like @Kylie W mentioned, this is typically a browser issue. If you have already cleared your browser history and cookie cache and restarted the browser, I would suggest trying an incognito window. One other idea, do you have any bowser plugins that could be interfering with pages opening properly? I would also suggest checking these plugins to make sure Klaviyo has permissions to function properly.

hope this helps!