Hello, I have created some flow with HTML Email tamplate. I made some mistakes. I want to edit. But no edit accepting.
No error is showing but not accepting. Just Showing a “A”
here is an Screenshot:
Best answer by Omar
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Editing Not Accepeting
Userlevel 5
+28
Hi
Thanks for being a part of our community and I apologize for this inconvenience! If you are receiving an error message we recommend cloning the template and adding it again to the flow with the cloned version. I did want to mention, in order to use this template in drag/drop form, it would need to be recreated in the drag/drop editor. To do this you would need to select 'create new' under email templates > selecting a 'basic' or a 'themed' template > and deleting/adding blocks to get the layout you would like.
More information on creating drag/drop templates can be found here.
I hope this helps!
~Chloe
Hi
Thanks for being a part of our community and I apologize for this inconvenience! If you are receiving an error message we recommend cloning the template and adding it again to the flow with the cloned version. I did want to mention, in order to use this template in drag/drop form, it would need to be recreated in the drag/drop editor. To do this you would need to select 'create new' under email templates > selecting a 'basic' or a 'themed' template > and deleting/adding blocks to get the layout you would like.
More information on creating drag/drop templates can be found here.
I hope this helps!
~Chloe
Well, But right now they are not allowing me to create new one not even duplicate. Even I cant create a new flow. Its showing a network error.
What is going on?
Userlevel 7
+60
Hey
Seems like that original error in your flow may be stemming from that network error you’re noticing. would suggest taking a look at some past Community posts which discuss this subject such as the ones I’ve shared below:
In my experience, network errors are isolated to your own network and connection - which you may want to double check on. Additionally, it wouldn’t hurt to also see if clearing the cache and cookies could help as well!
David
Userlevel 7
+44
Adding to this I'd also check if you're still logged in. Probably not the cause but I've seen issues when your session times out.
Regards,
Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner
We help with e-commerce growth through CRO, Klaviyo and CVO
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