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Email did not send but are under the "scheduling" status


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  • Contributor I
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Hello,

 

I sent out 3 emails today each time I clicked “send now,” and each email only had 1 recipient. However, none of the emails have been sent and all are still under the status of “scheduling.”

Why is this the case and how can I avoid this?

 

Thanks,

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Best answer by David To 31 May 2023, 18:38

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Userlevel 1
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Hi @eeti were you sending out campaigns?

Usually when you’re sending out campaigns you have the option to schedule your campaign to be sent out at a later date. 

It might be worth checking the date in which is on the campaign, if its not set for today’s date it will show as “Scheduled” 

Hope this helps

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Hi @jocelyn8 

Yes, they are campaigns. Instead of selecting the option to schedule the email, I selected the option to send now for all of them. Even when I look at their status now it mentions scheduling with the date being “May 31st” and time mentioned has already passed.

 

Thanks

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Yup, I’ve just had the same issue, been trying to send an email 3 times, send now on each, but stuck in scheduling.

 

Userlevel 1
Badge +8

Hi @eeti and @GusMcLean I’ve just done a test on my end and it seems to be a bug on Klaviyo’s side.

As far as I know, this has been reported and Klaviyo is working on fixing it. 

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Thanks @jocelyn8 I appreciate it. Could you please let us know once the issue has been fixed?

 

Best,

Userlevel 7
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Hello @eeti and @GusMcLean,

To provide more clarification on @jocelyn8’s point. 

Our engineering team did identify an issue where we started to see some email campaigns getting delayed. However, as of 11:00AM EST all scheduling and sending began to normalize and all previous instances have been resolved. Impacted campaigns should be sending on their own.

There’s no need to cancel and/or clone any campaigns that may have been delayed.

We appreciate your patience and thanks for being a part of our Klaviyo Community!

David

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I’m having the same issue as the others right now. Hit ‘send now’ and it gets stuck in a scheduling status and never sends. 

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In fact I just tried to schedule one since I can’t send now and 3 minutes after the campaign was supposed to send it’s still in a Scheduling status and hasn’t sent. So everything is getting stuck in a scheduling status and I can’t send any emails 🤦‍♂️

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