Hmm, that's odd! When you go into your flow analytics, do you see subscribers being sent the email? Can you send a screenshot of your flow with show analytics turned on.

Hi @Ebonie,

What an odd situation indeed. There could be different reasons why this problem is occurring. For instance, clicks might not be recorded due to the lack of a link, but we would not know that without seeing entire flow set up. If you do feel comfortable, I would follow Manny’s suggestion so we can get a better idea of what might be going on.

Additionally, please feel free to reach out to our Support team if you want a deeper, personalized dive into your account and problem!

Looking forward to hearing back,

Alex

Hi @Mailbox Manny 

Here is a screenshot, it now only says it was delivered to 1 record, however I know it has been delivered to more. Also when I go into view analytics it shows only 1 delivered but multiple opens and clicks. Screenshots below...

Hi @alex.hong 

Unfortunately I’m not using a paid account at the moment, so the support systems is limited. I have sent screenshots above as per Manny’s suggestion. Hoping you both can help.

Hi @Ebonie,

Although you are not a paid account, you still have access to our email support! 

Email support is available between 6 am–10 pm ET on weekdays and 10 am–4 pm ET on weekends. 

From any main page within Klaviyo, click Support in the top menu bar. 

Under Message Support, click Send a Message.

Then, draft an email to our Support team describing what you need help with. Make sure to CC any additional recipients, select a category for your request, enter a subject and description for your question, and attach any applicable files.

Once you are ready to send your support request, click Send.

I will go ahead and create a support ticket for you but in the meantime, please keep us updated with any fixes you may find.

Thank you!

Alex