• 12 January 2022
  • 1 reply

Badge +2

I did a giveaway with other businessess and when people signed up they agreed to be added to our email list.  I uploaded the list to my Shopify site but I had to go and manually mark that the person was subscribed.  On Klaviyo, it only sends a welcome email if they sign up by a pop up box.  How do I change this or upload my list?


Best answer by stephen.trumble 13 January 2022, 01:41

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1 reply

Userlevel 7
Badge +60

Hey @lisa4t 

Thank you so much for reaching out to the Klaviyo Community for help with this!

You can add subscribers to your list via a CSV file upload. Once they are added to the list that triggers the welcome series they should automatically start moving through the flow. The article i attached will walk you through the process and how to make sure your CSV file is formatted correctly!

Hope this helps and thank you again for being part of the Klaviyo Community!