I've set up post-purchase email flows and it is sent when my product is shipped. And two of the customer emails have been Skipped, and it says due to a syntax error. I've been trying to troubleshoot around this error, but I cannot locate where the error is. I even made a new template because maybe I tampered with the code, but I still get the same error.
Are my emails being Skipped because of this syntax error, or is it another reason? If so, how do I fix this syntax error because if it doesn't indicate where the error is in the email.
Lastly, the customer received a separate confirmation email about their product being shipped, but it is from the supplier. Does Klaviyo skip emails if it knows another platform is sending an email?
Best answer by stephen.trumble
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