Embedded Klaviyo Sign-up form does not flow into Prestashop Customer Data

  • 14 November 2022
  • 1 reply

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Hi Everyone, 

I hope you are well.

While I was able to embed the Klaviyo Sign-up form in our Prestashop Newsletter Pop-up, the data does not flow into Prestashop/s customer details but to Klaviyo’s profiles. 

The customer is also set up to flow within a List however it does not appear as well. 


My idea is customers sign up using the embedded Klaviy form which then flows into Prestashop so customer information can be recorded  and then it flows to Klaviyo. 

Any help on this is highly appreciated. 






Best answer by Brian Turcotte 15 November 2022, 00:18

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Hi @Gingersnaps_SG and welcome to the Community!


The data collected in a Klaviyo form is routed directly to Klaviyo where it can be used to target customers and review data, so it’s not possible for that same data to pass through Prestashop first or populate any of the metrics there. However, you are able to export reports on the list that will be populated by the form, which can help you understand customer behavior. This is accomplished by navigating to the list and opening the Reports menu:


Also, here are some Help Center links that may provide even further clarity:

How to Integrate with PrestaShop

Reviewing Your PrestaShop Data


I hope this helps, and thanks for using the Community!


- Brian