Embedded Klaviyo Sign-up form does not flow into Prestashop Customer Data

Question

Hi Everyone, I hope you are well.While I was able to embed the Klaviyo Sign-up form in our Prestashop Newsletter Pop-up, the data does not flow into Prestashop/s customer details but to Klaviyo’s profiles. The customer is also set up to flow within a List however it does not appear as well.  My idea is customers sign up using the embedded Klaviy form which then flows into Prestashop so customer information can be recorded  and then it flows to Klaviyo. Any help on this is highly appreciated.  thanks,Ginger

Brian Turcotte · Accepted Answer

Hi @Gingersnaps_SGand welcome to the Community!The data collected in a Klaviyo formis routed directly to Klaviyo where it can be used to target customers and review data, so it’s not possible for that same data to pass throughPrestashop first or populate any of the metrics there. However, you are able to export reports on the list that will bepopulated by the form, which can help you understand customer behavior. This is accomplished bynavigating to the list and opening the Reports menu:Also, here are some Help Center links that may provide even further clarity:How to Integrate with PrestaShopReviewing Your PrestaShop DataI hope this helps, and thanks for using the Community!- Brian

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