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Error when exporting Klaviyo template into Shopify

  • 17 March 2022
  • 5 replies
  • 562 views

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  • Contributor IV
  • 7 replies

Hi,

I’m trying to export my Klaviyo designed emails into Shopify. I have saved as templates in Klaviyo and am exporting the HTML over. However when I try and save and view in Shopify I receive an error message as shown below:

 

 

Please could someone tell me if this is and issue with Klaviyo or something I need to seek help with on Shopify?

 

Thanks

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Best answer by stephen.trumble 18 March 2022, 11:06

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Userlevel 7
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Hey @kflo 

Thank you so much for coming to the Klaviyo Community for help with your email template.

Because this is a server error with shopify you will need to reach out to Shopify Support. 

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@stephen.trumble 

 

Thanks, I’ll check in with shopify support now

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@stephen.trumble I am having the same issue. Shopify are working on figuring it out - have you had any luck yet?

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I am having the same issue, Shopify said its Klavyo’s problem to fix? has anyone figured out how to fix this problem?

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I am going through the same issue. Contacted support and both Shopify and Klaviyo are playing the blame game on each other. It’s frustrating. 

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