Hey there! When editing your internal alert message, you are able to pull in that person’s event and profile information! (More details on that here https://help.klaviyo.com/hc/en-us/articles/4408802648731)

So in your internal alert, you could put in:
{{ first_name }} {{ last_name }} has abandoned their donation. Their contact email address is {{ email }}.

And if anything is stored in their profile you want to pull in you can use {{ person|lookup:"XYZ" }} where XYZ is the profile property you want to present in your internal alert.

Thank you so much, I’ll give that a try!

hi is it necessary to add a delay after the form is submitted?

The Flow i set up for an internal alert once a form is submitted shows incomplete info and also tends to FAIL to send intermittently.

The alert is:

{{ first_name }} {{ last_name }} submitted form ID: {{ event.form_id }} from the page {{ event.page }}

First Name: {{ first_name }}

Last name: {{ last_name }}

email : {{ email }}

Phone Number: {{ person|lookup:'phone_number' }}

Message: {{ person|lookup:'more_information' }}

Contact Preference: {{ person|lookup:'contact_preference' }}

But the contact preference & Message info always shows up as ‘None’