Exclude unengaged segment when sending emails

  • 12 April 2022
  • 2 replies

Badge +3

I would like to ask, is it okay if I exclude unengaged segment while sending emails without suppress the contact?


Best answer by stephen.trumble 12 April 2022, 22:24

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2 replies

Userlevel 7
Badge +60

Hey @Laila 

Welcome to the Klaviyo community! Thank you for coming here to ask your question!

It is completely okay to exclude your unengaged segment without suppressing the contact. Just keep in mind that these contacts will still count towards your active profile limit. As your list continues to grow you may want to suppress your unengaged contacts to help maintain your active profile limit. Here are some additional community post that i think will help:

Hope this helps! Thank you so much for being part of the Klaviyo Community!

Badge +3

Hi @stephen.trumble,

Thanks a lot for your kind assistance. I will look through the additional information you provided.