I have a question regarding a topic based on the metrics of a campaign performance. Is it possible to exclude a order from the Conversion Metric - Ordered Product ? Because we have an issue with one order which was created from someone of our team. Unluckily he has opened and clicked the newsletter we have sent to him, because he is this specific list. Therefore Klaviyo collects his information and assigns the order to this campaign, but in reality the order wasn’t made due to the reason that he has received this newsletter. In the following this falsifies our statistics.
Does anyone know how to exclude an order from those metrics?
Best answer by David ToView original