We’ve just started building out more flows as a brand, some of which are quite lengthy but important content for us customers. I don't want to now start bombarding our customers with these flows as well as our normal trade sends which we do roughly twice a week, but sometimes more during sale times.
How can I set my flow, or adjust my trade segment, to only send to customers that aren't currently at a specific stage in a flow, or in a flow at all?
Welcome to the community
From what you've described, you could achieve this with a custom property in your flow(s) and by adjusting your trade-sending segment. See below.
When a profile enters a flow(s), a boolean custom property in_flow is set to ‘true’. When they exit the flow(s), it’s set to ‘false’.
Adjust your trade-sending segment to include profiles that are not in flow(s), i.e. AND in_flow = false OR in_flow is not set.
Note that you will need to add the in_flow custom property to a test profile first (set to true or false) so that it appears in the flow's custom property drop-down options.
Does that work for you?
Regards
Andy
Thanks so much Andy, that's a huge help :)
No problem
Regards
Andy
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