Hi all - we just launch our brand on Shopify with a carefully mapped out flow of emails. over teh last few months/weeks we’ve noticed that some of the emails are not being delivered to the recipients.
Not sure why, despite the 5 day delay on our emails some of them haven't gone out and it is well over 2 weeks. Can someone please help?
Thanks
A
Hey
Welcome to the Klaviyo Community! Thank you for reaching out about troubleshooting your flow!
There are a number of reasons why an email was either skipped or still waiting. First, do you have Smart Sending turned on? If Smart Sending is on and the customer was sent a campaign or started another flow, they may still be “waiting” because of your Smart Sending settings.
Next thing to think about is if customers are being “skipped”. There are a few different skipped reasons and understanding those will help you determine what you need address. You can find the skipped reasons for a message in your analytics .
Also, did you add any new messages to the flow after it went live? If your customers exited the flow before the new messages were added, you can back-populate the flow which will add them back into the flow where they left off. Check out this other community post from
Hope this helps! Thank you for being part of the Klaviyo Community!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.