Hello Klaviyo Community,
I set up an abandoned cart sequence and I can see people moving through the flow.
I’ve also included a flow filter: Has placed order zero times since starting this flow.
When I go into the recipient activity, I can see that on all e-mails there are a number of e-mail’s that are skipped and the reason being, “Has placed order zero times since starting this flow.”
I’ve read both of these help articles before publishing here:
- https://help.klaviyo.com/hc/en-us/articles/1260805003210-Understanding-the-skipped-reason-for-a-flow-message
- https://help.klaviyo.com/hc/en-us/articles/115002779051
The way I understand it is that the people it’s skipped have placed an order. Whether that be from e-mail 1, 2 or 3 in my sequence.
However, the conversions on the flow are at zero.
Could the community potentially help me understand this a bit better as I think I have it wrong?
Any guidance will be greatly appreciated.
Warm regards,
Rox