I want to create a flow for when customer request to update their payment method in shopify.
I don't know the trigger for this. can someone help me with this.
Best answer by Kat Mofokeng
View originalI want to create a flow for when customer request to update their payment method in shopify.
I don't know the trigger for this. can someone help me with this.
Best answer by Kat Mofokeng
View originalYou’ll have to hook into that event in Shopify and then send a webhook into Klaviyo. Presumably that should trigger an event which then triggers your flow. It would be a custom coded project. Nothing out of the box.
Hey
Our Partner
just encase you want to also know how make this happen, here are a few steps to follow:
Step 1 - Shopify Event Hook Setup:
Step 2 - Webhook Configuration: Configure your webhook to send relevant data to Klaviyo. This data might include:
- Customer details (e.g., email, name).
- Updated payment method information.
- Any other relevant context.
Step 3 - Klaviyo Integration: In Klaviyo, create a flow or automation that listens for the webhook. Based on the data received, you can:
- Send a confirmation email to the customer.
- Update customer segments.
- Trigger follow-up actions (e.g., personalized recommendations).
Last but not least - Testing and Monitoring:
- Test the entire flow by updating a payment method in Shopify.
- Monitor the webhook logs in both Shopify and Klaviyo to ensure successful communication.
We always around if you have any more questions but we hope this solves your question.
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