Flow not being sent

  • 31 March 2023
  • 1 reply

  • Anonymous
  • 0 replies


Im new here. I was tasked with creating a flow for an email related to a special offer we will have. The problem I have is that the email is not being sent to previously registered emails.

What am I doing wrong here?




Best answer by stephen.trumble 31 March 2023, 04:30

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Userlevel 7
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Hey @Mercedes 

Welcome to the Klaviyo community and congrats on your first post! Happy to help with your list triggered flow.

When creating a list-triggered flow with an existing list, only new contacts will be automatically scheduled to receive the flow. To schedule the flow for contacts already on your list, you will need to back-populate your flow. Contacts can only receive a list-triggered flow once. For example, this means that if someone is added to your newsletter list and receives your welcome series, then removed and re-added for any reason, they will not receive the series again.

Hope this helps!