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Flow not triggering

  • December 10, 2024
  • 1 reply
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Hi there,

We have a custom Return Delivered flow that sends an email explaining we are now processing a returned order.

The problem is for some profiles, even though the trigger is registered on their profile (like below):

They then don’t get sent the email, even though they are subscribed and this is the trigger:

And if I then check in the flow’s preview for a profile that has the trigger in their profile but no email sent, it says they should have been sent one:

Where as the successful ones have this in their profile:

 

Does anyone have any idea what might the issue? Thanks

Best answer by talhahussain

Do you add segment in trigger?

i suggest you to create a segment include all Return Delivered/Cancel Order into this segment then add this into trigger.

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1 reply

talhahussain
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  • Problem Solver IV
  • 76 replies
  • Answer
  • December 10, 2024

Do you add segment in trigger?

i suggest you to create a segment include all Return Delivered/Cancel Order into this segment then add this into trigger.