I’m having troubles adding an address to receive a notification email sent by a Flow. All the addresses I add don’t receive any opt-in emails.
Is it possible to manually opt-in an email to receive Flow notification emails?
I’m having troubles adding an address to receive a notification email sent by a Flow. All the addresses I add don’t receive any opt-in emails.
Is it possible to manually opt-in an email to receive Flow notification emails?
Best answer by alex.hong
Hi
Sorry to hear about your experience with the Support team. Although we cannot see what exactly the case was for you in the Community, the Support team does have more info and access to your personal account, which leads to different preliminary troubleshooting steps and I can assume that they ask these questions such as DMARC for the right reasons.
After digging into this more, I did see that the Support team brought up that it “appears that the emails are being blocked due to your domain's DMARC policy. DMARC is not a Klaviyo-specific policy and is a change made outside of Klaviyo.” I don’t believe they said that it was not set up, more the fact that you would have had to change your settings.
Additionally, I will reiterate that yes you could check for the filter because some users again will have stricter and different filters so adding the notifications@klaviyo.com could work for some and not others. In the end, it comes to a user understanding what their restrictions are and then altering items as the user sees fit.
Best,
Alex
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