+2
Hi,
I have a custom property that I change manually when a customer fills a google form to be included in a directory.
I want to create a very basic flow to send an email based on that manual change but I can’t seem to be able to.
Thanks in advance for the help!
Best answer by In the Inbox
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+29
HI
Thank you for posting your question in the community!
If you’d like to trigger an email based on a custom profile property, you’d want to set up a flow based on a segment.
You’ll create the segment beforehand where if a user has that custom profile property they would be included in the segment.
The flow will trigger someone into the email series as soon as the conditions of the segment are true (when you manually update the profile property).
I hope this helps!
+1
Hi there,
I have done a similar thing where a custom property puts a profile into a segment then that segment is the trigger for a flow where they get an email. However I am having an issue where profiles keep getting kicked out of the segment.
Full story is the submit a form to be accepted into a private buyers program (PBP), at that point they are allocated a custom property ‘PBP Status’ equals ‘Pending’. If they fill particular requirements they will have that property updated to ‘Accepted’ so ‘PBP Status’ equal Accepted.
Once accepted they then fall into a segment ‘PBP Members’
However, we are having issues where people keep ‘falling out’ of the segment and their PBP status is being set back to pending (the only place this should be set is when they fill out the original subscription form).
Can someone help me figure out how to stop this happening?
+60
Hey
You said you have a subscription form setup to add the custom property and eventually to a segment if they fulfill the necessary requirements. What are the settings on the form? Is it showing to all customers every time they visit? If a customer resubmits the form, this might be the reason they go back to “pending”.
+1
Hi
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