From email not changing in campaigns

Question

Hi,My domain contains the word CBD so this make emails go to spam.To avoid this I change the “from email” from this: hola@upanidecbd.com to this noreply@upani.es but adding the other email to reply as hola@upanidecbd.com because I understood that is hidden.I changed the email in the campaign setup but after sending it when I receive the email, the from email is the one that should be hidden hola@upanidecbd.com so emails go to spam.

k.mcevoy · Accepted Answer

Hi Juan,Welcome to the Community!Spam filters should not be catching your emails simply because they contain the word “CBD”. That being said, we can run into deliverability issues with two different domains in the same email header. More information on that here. I recommend keeping the email address with “CBD” in the domain for both the reply to and from address to avoid alignment issues with inboxes.Best,Kelsey

cassy.lee · Answer

Hi @juan.cortazar,Just to add to @k.mcevoy’s point, here’s some more details on what a Dedicated Sending Domain is, how to verify a domain, and why it’s better to have just one dedicated sending domain to maintain good deliverability compliance.Hope this is helpful!-Cass.

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