Help! Am I too late to activate winback segment before BFCM?

@Spark Bridge Digital LLC I love what you recommended with the plain text email and giving the inside scoop on BFCM! I’m going to find an excuse to test this with one of my clients now…

@KatherineB I love this cascading waterfall idea to control sending of a flow to a cold segment. Do you build multiple emails into this flow? Or instead use it to send a repurposed campaign in multiple rounds automatically? 

@anneleenvm in my experience, cold segments can respond well when you give them something BEFORE asking them to buy again. The recommendation to share a recipe illustrating how your product can be used that @Spark Bridge Digital LLC  is especially useful here. Then, based on how people do/ don’t engage with that email, you can gain some insight into what kind of BFCM offer you want to make/ how you want to present it to these people. Sometimes an editorial email with no direct CTA for purchase will still generate orders, since people appreciate the insight into how to use your products better. That said, cold segments can be a bit of a wild card sometimes. You might find one segment has a higher percentage reactivated than the other. Using the “batch sending” feature of Klaviyo when scheduling campaigns, or the cascading waterfall flow strategy @KatherineB recommended will support your deliverability to give you the best chance of these cold subscribers seeing your email, so they can engage with it. 

Warmly,

Gabrielle

Klaviyo Champion & Marketing Lead, ebusiness pros
 

Hi all, thank you so much for your help. Thought I wanted to quickly update you on the results! 

And also, how to follow up now… 
So I followed the great tips of @Spark Bridge Digital LLC and sent a text-only email from myself as founder to the 1500 people in the winback segment. I have included 2 free recipes, and also gave them a small scoop on our BFCM plans and product launch on Monday.
The results: 34,4% open rate, 2,7% click rate, 0,65% unsubscribes and 0 orders. I sent it yesterday morning via the 10% batch sending method. Deliverability is 99,7%. Maybe today the open rate will increase still a bit for people checking their inbox later… 

What do you think of these figures?
And, most importantly, what does that mean for my BFCM campaign launch email on Monday?
Do I include only the 532 people who opened, and do I suppress the others? Or do I include them all? 

Thanks a lot for your great advice so far! (also @KatherineB, @Omar) 

Anneleen 

Congrats @anneleenvm - you’re off to a great start!

A click rate > 2% is promising for a first email sent when reactivating a Winback segment. Using the batch sending method was a smart move. Going forward, you could send in batches of 33% if you felt inclined to complete delivery faster while still supporting deliverability. 

One thing to keep in mind is since you forecast to this group that you will be doing a BFCM offer, those who engaged with the email and did not purchase might just be waiting to see what you do so they don’t miss out on that offer. 

From now till after BFCM, maybe even till Jan 1 depending on what you’re comfortable with, I recommend don’t suppress anyone in this Winback segment who is not unsubscribing themselves. Give yourself these next few weeks to send the offers to people, reactivate them, and see what happens as they enter your system of flows if they abandon carts, place orders, etc. 

I’d also encourage you to continue sending these BFCM emails to everyone in that winback segment, regardless of if they opened or not. Now is the time of year where the coldest subscribers on a list are most likely to engage, since we’ve conditioned most people to expect special offers that won’t otherwise happen throughout the year. 

After BFCM, you could quarantine the coldest people who still have 0 engagement with your emails (opens OR clicks OR orders) OR you could clean them from your list. It’s up to you!

Best of luck!!

Gabrielle