We are bringing in a new feature in our business that gives customers the option to upgrade the product(s) they purchased after one year.
I am trying to set up an email flow that goes out 334 days (11 months) after the trigger “placed order” so they have a reminder one month before it’s time to upgrade the product they bought, then I will do another one exactly one year after the purchase.
The option to upgrade is for every purchase, not just their first. I would like to include a dynamic image of the product or products they purchased one year prior but I don’t know if the dynamic block just shows the most recent purchase or the specific purchase they made to enter this flow?
I don’t want it to just show the most recent product purchased because they may have purchased again since.