I have a form on my website allowing users to share their email address to be emailed a free guide.
To do this I am using make.com and I have set up a webhook in the form allowing the email address to be passed into the scenario. I can confirm that part is working fine.
The problem I am facing is that if a users email address (mine for example) already exists it can’t create a new profile, which I understand. To combat this, I added a ‘List profiles’ step to pull all users, then a router so that if the email address already exists, add them to the list so that they get the email from a flow in Klaviyo, or alternatively create them a profile.
I can’t seem to get the filter “if already exists’ correct.
Has anyone had a situation like this before? I feel this is a really straight forward task that is proving a nightmare.
It’s worth noting, if there is any easier way to do this, please do share as I would rather do this right than make my method work if it isn’t best practice.
Any help would be appreciated.