Help with the 2nd flow email recipients.

Hi @fallon 

Thank you for posting your question in the community and I’ll see if I can help.

First, I would drill deeper into the message and flow analytics. 

For the analytics of the conditional split, you can click on the customer email name and look at their profile. In the upper right corner of the profile there is a tab to view Messages. You can click on this to see what was scheduled, sent, or skipped. 

You can also look at the message itself and look at the analytics. If you drive down into the Recipient Activity for the message, and look at skipped, this will also tell you why a message might not have been sent to a contact within a flow.  

However, I do have a couple of thoughts on why the emails might not have been sent. 

Do you have a flow filter enabled to suppress someone from receiving the email if they have made a purchase since starting the flow? I cannot see the trigger for the flow in your screenshots, but I would check that. Given this is a replenishment flow, its likely someone receives your first email, makes a purchase, and then would be removed from receiving the email.

I do see the Smart Sending icon enabled on the second email. So, if you don’t have a flow filter, and someone receives an email from another flow or a campaign within the time frame they would have been sent the second email in this flow, Klaviyo will follow the Smart Sending criteria on the message. 

I hope this helps! Take a look and see if any of these might be the issue. 

Best,

@In the Inbox