Hi @stacy welcome to the Klaviyo Community!
In order to get users who may have missed an email in a sequence of a flow, we would have to back populate the flow. By following our help article, this will help back-fill users who may have missed an email in your flow. If you want more details on how back-populating works, read How Back-Populating Works in Klaviyo.
A side question, do you happen to have any analytics in the first flow email logged i.e. skips? This would help find reasons why the flow email #1 was not sent but #2 was. If not, I would continue to back populate to retroactively fill folks from the top down. That would be using the “schedule recipients relative to when I click the back populate button” option.
Hope this helped and thanks for being a part of the Community,
Alex
@alex.hong this is NOT WORKING. and when i tried to scale the video large I had to close and accept the dialog box saying the problem is resolve. It is not. I have back populated alot all different ways and the waiting still says 0
@alex.hong ok now somehow it just clicked into place and it’s looks like it populated. but this is after trying to back populating yesterday and today. thanks
@alex.hong ok now somehow it just clicked into place and it’s looks like it populated. but this is after trying to back populating yesterday and today. thanks
Hi @stacy ,
No problem glad to hear everything worked out! We have great resources in our help center and community to utilize for future problems as well.
Take care,
Alex
