Solved

How I stop the capmaign?

  • 23 May 2022
  • 1 reply
  • 634 views

Badge +1

Hello!

I started a campiagn that should stop, But I dont have the cancel botton, or anything else to stop the campaign. What should I do? How I can stop it? 

icon

Best answer by David To 23 May 2022, 19:42

View original

1 reply

Userlevel 7
Badge +60

Hello @Ana Calughin,

Welcome to the Klaviyo Community!

Campaigns can only be cancelled if they’ve been scheduled to be sent at a future date and time or they can be cancelled mid-send if you were using a sending strategy such as batched, A/B testing, or at a recipient’s timezone. If you were using the “Send now” option after creating your campaign, this sort of campaign cannot be cancelled as the campaign would be sent then and there.

You can cancel a scheduled campaign by clicking the Actions icon and selecting the Cancel Send option as highlighted in the How to Cancel a Scheduled/Sending Campaign Help Center article.

I hope this helps!

David

Reply