How to access support on trial

Hey @Elaine_smith 

Klaviyo customers on free plans have access to a 60-day trial of email support and after the trial you will have you can get your support from experience centered on resources like the Community, Help Center, Academy, and weekly Live Trainings. To give you better assistance we will need to you to tell us the specific issue you're facing.

For now, here are some steps you can take to find the problem:  

• Check the Segment - Make sure you have selected the correct segment as the trigger for your flow. If you have multiple segments with similar names, it’s easy to select the wrong one.
• Check the Flow Status - If your flow messages are not sending, check the flow status. Make sure your flow is live and not in draft or manual mode.
• Review the Flow’s Changelog - For previously working flows, review the flow’s changelog. This can help you identify any recent changes that might have affected the flow.
• Back-Populate a Flow - When you clone a flow and change the trigger list/segment, people who are already in the list/segment will not automatically enter the flow. Only new people who join that list/segment after the flow is live will trigger the flow. There is a way to “Back-Populate” a flow.

Let us know if this helps but we will stand by for your specific issue.