Hi @salamiadil ! Are all your packages shipped via USPS? 

If so, you can use this link in your button: https://tools.usps.com/go/TrackConfirmAction.action?tLabels={{ event.extra.shipments.0.tracking_number }}

The Shipstation integration doesn’t include a “Delivered” metric, but Aftership does! You’d need to use Aftership or a custom API event in order to send an Order Delivered flow. 

Thank you Elise,

we do the majority of our shipping with usps, but not exclusively (ups, fedex too).

By any chance is there a way around it, because the code you sent is for usps? For ex in shipstation i use this code “�TrackingUrl]” in the shipping notification email. Once the customer click on it he get send to the page our the shipping service (usps, ups, fedex).

I really like Klaviyo, and my goal was to use it exclusively because it offers a creative tool for editing emails. If that doesn’t work I might keep “ordered” email with klaviyo, and “shipped”, “delivered” with shipstation.

Is there a way to circumvent this by any chance?

Yeah for sure! If you ship with multiple carriers, you’ll just need to include a tracking button for each carrier, with the correct URL for that carrier. Then, set a show/hide rule for each block based on the {{ event.extra.shipments.0.tracking_carrier }} property. 

So, for example, the show/hide rule for the USPS tracking block would be this: 

event.extra.shipments.0.tracking_carrier == 'usps'

Then, clone the block, and make two updates to the cloned version: 

1. Change the show/hide rule to this: 

event.extra.shipments.0.tracking_carrier == 'ups'

2. Change the link URL for the button to this: http://wwwapps.ups.com/WebTracking/processInputRequest?TypeOfInquiryNumber=T&InquiryNumber1={{ event.extra.shipments.0.tracking_number }}

Then, you can repeat those steps with any other carriers you offer! Just make sure to use the carrier name exactly as it appears in your event data from Shipstation. To get the right URL for any carrier, you can search “ carrier name] tracking URL format”. 

Dog Gomit Elise,

you’re a fountain of  information!

I’ll read the show/hide page before playing with this.

Thank you very much

We’re running into a very similiar issue, but with SMS. Is it possible to do something like that with SMS where you aren’t able to use Django logic?

@elisegaines

Is there a way to complete this same show/hide function but use a “contains” for the carrier name? I ask because with our Shipstation integration it is not pulling over the carrier name but the “service code”. This can change even within the same carrier so, being able to do a “contains” would work best.

For example, this is how the information is being pulled into Klaviyo from Shipstation.
 

Thanks!

event.extra.shipments.0.tracking_carrier == 'usps'

event.extra.shipments.0.tracking_carrier == 'ups'